Όροι χρήσης

1. Introduction and General Description

The application frini.club has been designed to offer a comprehensive platform for connecting professionals who wish to list their products or services and consumers who wish to purchase goods or services in the retail market. The use of the application implies the acceptance of full and strict adherence to these terms of use, which have been formulated to ensure transparency, security, and legal protection for all parties involved.

2. User Categories and Their Rights

2.1 Visitor

• Description: The visitor has access to selected sections of the application free of charge.
• Restrictions: Access is restricted and does not allow participation in transactions or viewing of full content.

2.2. Member

• Description: The member enters their identity details and enjoys full, free access to the content of the application.
• Obligations: It is required to provide accurate and up-to-date personal data during registration.

2.3. Customer

• Description: The customer, with verified identity details and at least one completed transaction, has full access to the application.
• Rights: They are entitled to priority access to special offers and discounts, as well as access to comprehensive customer service.

2.4. VIP Member

• Description: The VIP Member enjoys full functionality of the application, with the added ability to view hidden or exclusive content.
• Charges: The subscription is set at €5/month, with the option to choose long-term plans with discounts.
• Privileges: It offers access to special updates and priority in transactions.

2.5. Provider

• Description: The Provider has the opportunity to manage the application's dashboard and post products or services for promotion in the retail market.
• Charges and obligations:
  
  • This service requires verification of business details (such as VAT number and tax office) and a subscription of €25/month, with the option to choose a plan for 1, 3, 6, or 12 months.
  • Each transaction within the platform incurs an additional 5.9% service fee for the Provider towards the application.
  • Additionally, all shipping costs are borne by the business.

3. Billing and Subscription Plans

The application offers flexible subscription plans with discounts that vary based on the subscription duration. The prices and discounts are presented below:

3.1 VIP Membership Plans

3.3. Provider Plans

All prices include 24% Value Added Tax (VAT).

The provided discounts are automated and applied during the payment process, while prices may be subject to change in the event of a pricing policy update by the application, with prior notice to users.

4. Transaction Fees, Shipping Costs, and Service Fee

4.1. Service Fee

For each transaction conducted through the platform, the Provider is required to pay a service fee of 5.9%. This amount is automatically calculated during the transaction process and is intended to support the maintenance, upgrade, and continuous operation of the application.

4.3 Shipping fees

All orders that include physical products are subject to shipping costs, which are solely borne by the business (Provider). The exact shipping cost is determined based on the partnered logistics companies and is updated in real-time within the application.

4.3. Special Provisions for High-Demand Transactions

In cases where the transaction volume exceeds specific limits, additional service fee rates or other negotiable arrangements may be applied. These will be announced and agreed upon in advance with the Provider.

5. Penalties, Clauses, and Overdue Obligations

5.1. Failure to Complete a Transaction by the Business (Provider)

In the event that the Provider fails to complete the transaction with the customer, the following penalty will be imposed:

• Penalty: 10% of the value of the transaction.
• Service Fee: An additional 5.9% is deposited into the application's account.
• Management of Penalty: The 10% amount is automatically transferred as a discount to the customer's next order, while the 5.9% is paid to the application.

5.2. Failure to Complete a Transaction by the Customer (Service)

If the customer fails to complete the transaction (e.g., use of service) within the agreed time (Booking), then:

• Penalty: A 10% fee of the transaction value is imposed.
• Service Fee: An additional 5.9% is deposited into the application's account.
• Management of Penalty: The 10% is automatically added to the Provider's balance, while the 5.9% is paid to the application.

5.3. Failure to Deliver Package

In the event that the customer or the business fails to receive the package on the first delivery attempt:

• Application of New Shipping Fees: The customer or the Provider, depending on the responsibility, will be charged with the additional shipping costs resulting from repeated deliveries.

5.4. Additional Clauses and Overdue Obligations

In any case of delay or failure to fulfill the agreed obligations:

• The user is subject to additional penalties and/or late charges, which will be transparently communicated through the application and agreed upon in advance.
• In cases of repeated violations, the application reserves the right to temporarily or permanently ban access.

6. Legal Framework and Application of Greek Legislation

6.1. Application of Greek Legislation

The operation of the application frini.club governed by the applicable legal system of Greece, including provisions related to commercial, civil, and contractual law. In all transactions, application use, and negotiations, the provisions for consumer protection, electronic commerce, and personal data protection apply.

6.2. Consumer Protection and Commercial Transactions

• Consumer Protection Law: Transactions through the application are protected by the relevant consumer protection laws, which ensure rights for the safe and reliable execution of transactions.
• Electronic Contracts: The application operates based on the provisions for electronic contract formation, where each transaction is considered legal and binding once users have accepted the specific terms of use.

6.3. Protection of Personal Data and GDPR

• GDPR and Greek Legislation: All personal data collected through the application are subject to the General Data Protection Regulation (GDPR) of the European Union, as well as the corresponding provisions of Greek law. The application has taken all necessary measures to protect users' personal data.
• Data Deletion Procedures: Documents and personal data uploaded to the application are retained only for the period required to verify identity and manage the transaction, and are automatically deleted once the process is completed.

6.4. Jurisdiction and Disputes in Thessaloniki

• Local Jurisdiction: In any dispute or legal conflict arising from the use of the application, the jurisdiction will be exclusively vested in the courts of Thessaloniki. The choice of Thessaloniki as the jurisdictional center is due to the high concentration of business activity and the experience of the local legal authorities.
• Dispute Resolution Mechanisms: In case of disagreements, friendly resolution through mediation or other alternative dispute resolution mechanisms is recommended before resorting to the courts. All such procedures will be conducted in accordance with the rules provided by Greek legislation.

7. Rights and Obligations of Users

7.1. Obligations of Registered Users

• Accuracy of Information: All users are required to provide accurate, complete, and up-to-date information during their registration to ensure the security and reliability of transactions.
• Data Maintenance: Users are responsible for securely managing their personal information and must promptly notify the application in case of any changes or suspicious activity.

7.2. User Rights

• Right to Information: Users have the right to be informed of any modifications to the terms of use and the implementation of new policies through the official communication of the application.
• Right to Appeal In case of doubt or violation of the terms of use, users can submit a request or complaint through the specially designed communication channels.

7.3. Obligations of Providers and Administrators

• Professional Behavior: Providers must maintain high standards of professionalism, ensure the quality of their products/services, and respond promptly to customer requests.
• Transparency in Transactions: Any dispute or delay in transactions will be promptly communicated to the parties involved and will be resolved in accordance with the provisions of these terms and applicable legislation.

8. Content Management and Intellectual Property Rights

8.1. Content Uploaded

• Using Rights: All materials (images, texts, videos) uploaded to the application belong to their respective creators or the Provider who uploaded them. The use of this content is subject to the terms of intellectual property laws.
• Obligation of Retention Any content uploaded to the platform will be temporarily stored until the identity or business verification process is completed, after which it will be deleted according to the data retention policy.

8.2. Clauses for Copyright Violation

In case it is proven that the copyrights of any party are violated, the application reserves the right to immediately suspend the public display of the content and take appropriate legal measures, including compensation for the rights holders.

9. Judicial Procedures, Dispute Resolution, and Enforcement of Terms

9.1. Dispute Resolution

• Friendly Resolution: Before resorting to legal proceedings, the disputing parties are required to attempt resolving the disputes through mediation or negotiations.
• Judicial Authority: If no agreement is reached, any dispute arising from or related to these terms of use will be resolved in accordance with the rules of Greek law, with exclusive jurisdiction of the courts in Thessaloniki.

9.2. Review and Amendment of the Terms

• User Notification: The administration of the application reserves the right to modify these terms of use at any time. Any modification will be communicated to users through the application and will take effect immediately after the announcement.
• Suspension of Operation: In the case of serious violations or changes in the legal framework, the application may temporarily disable certain features until the issues are resolved.

9.3. Legal Validation and Enforcement

• Compliance with Greek Legislation: All terms and provisions of this document are compliant with the provisions of Greek law, including those related to electronic transactions, consumer protection, and personal data protection.
• Application in Thessaloniki: Specifically for Thessaloniki, where a significant portion of business and commercial activities are based, judicial proceedings will be conducted in accordance with the special provisions applicable to this area, ensuring that each dispute is addressed in line with local legal regulations and practices.

10. Supplementary Provisions and Additional Information

10.1. Additional Obligations and Responsibilities

• Transaction Recording: The application maintains a detailed record of all transactions and related financial movements to ensure transparency and the correct allocation of charges and discounts.
• Updates and Support Οι χρήστες έχουν πρόσβαση σε ειδικά τμήματα υποστήριξης, μέσω των οποίων μπορούν να υποβάλουν ερωτήματα ή παράπονα σχετικά με τις συναλλαγές τους. Η εφαρμογή υποχρεούται να απαντά εντός προκαθορισμένων χρονικών διαστημάτων, σύμφωνα με τις προβλεπόμενες διαδικασίες.
• Educational Material: On a regular basis, informative and educational material will be provided for the proper use of the platform, to update users on new payment technologies, as well as on changes in the legal and regulatory framework.

10.2. Additional Legal Information for the Thessaloniki Area

• Local Legal Provisions: Specifically for Thessaloniki, the application complies with local regulations regarding commerce, electronic transactions, and consumer protection. The limited jurisdiction of the Thessaloniki courts ensures quick and effective dispute resolution in accordance with the applicable local legal frameworks.
• Local Economic Activity: Considering the intense business activity and competition characteristic of Thessaloniki, the application aims to ensure transparent transactions and promote small and medium-sized enterprises, in line with the principles of local legislation and European guidelines.
• Connection with Local Authorities: In cases of necessity or legal disputes concerning specific issues, the application is ready to cooperate with the relevant local authorities of Thessaloniki, thereby ensuring a smooth dispute resolution process and compliance with the legal framework.

10.3. Broader Implications and Future Developments

• Adaptation to New Legislative Regulations: The application is committed to staying updated and adapting to changes in the legal framework at both national and local levels, including developments in Thessaloniki and the broader Balkan region.
• Collaboration with Legal Advisors: To ensure legality and protect all involved parties, the application maintains partnerships with specialized legal advisors and organizations that closely monitor developments in Greek and European law.
• Transparency and User Information: Users will be regularly informed of any changes, new policies, or additional terms that arise, ensuring they can act with full awareness and in accordance with the new legal framework.

11. Final Provisions and Total Obligation

11.1. Users' Commitment

By using the application frini.club, users and Providers explicitly declare that they have read, understood, and agreed to these terms of use, acknowledging their legal binding nature and accepting any modifications or additions that may be presented in the future.

11.2. Acknowledgment of Terms and Legal Disclaimer of Liability

• Disclaimer of Liability: The application bears no responsibility for any direct or indirect damages that may arise from the use of the platform or the inability to access it. Any use is made at the user's sole responsibility.
• Informational Purpose: These terms of use are for informational purposes and aim to ensure the proper management and allocation of responsibilities between the involved parties, in accordance with the provisions of Greek and European law.

11.3. Final Validity and Effectiveness

These Terms of Use come into effect from the date of their first publication on the application and replace any previous version. Any modification or addition to the terms will be published on the application with clear notification to all users and will be considered binding from the moment of its communication.

With the extensive presentation of the above provisions, the application frini.club seeks to ensure full transparency, legal protection, and the secure conduct of transactions, while maintaining the high level of professionalism required by the modern business environment in Greece, and specifically in Thessaloniki.

In summary, the key principles governing the operation of the application are:

• The clear and accurate categorization of users with a clear definition of their rights and obligations.
• Transparency in pricing, transaction fees, and discounts, ensuring fair treatment of all parties involved.
• The strict enforcement of penalties and clauses for the non-fulfillment of agreed obligations, aimed at promoting consistency and reliability.
• Full compliance with Greek legislation, including provisions for consumer protection, electronic transactions, and personal data protection, with special reference to the Thessaloniki area.
• The commitment to continuous updates and communication with users, ensuring a prompt response to any legal, technical, or business changes.

In this way, the application frini.club provides a legally secure, transparent, and professional environment for all transactions, while simultaneously promoting user trust and the development of e-commerce in Greece, with a focus on the specific requirements and challenges of the Thessaloniki area.

The use of the above terms of use indicates full acceptance and compliance with all of the aforementioned, while any violation will result in the corresponding legal consequences, in accordance with the applicable legal system of Greece and the specialized frameworks of Thessaloniki.